Fee and Cancellation Policy

Introduction

This policy sets out exactly what Civil Ceremonies Ltd (CCL) includes in its course fees and what is not included as well as the process of cancellation of attendance on training courses provided by Civil Ceremonies Ltd. (CCL).

CCL provides training at Diploma Level 3 for two qualifications and series of one-day training courses as development opportunities.

CCL has links with an Insurance Broker who will provide insurance cover in the event of cancellation. Details of this are available on request or are stated in the course brochures. However, if this cover is not taken by learners then the following cancellation process will apply.

Policy

Fees

CCL fees for courses includes all registration and certification costs charged by the awarding body, all tuition fees, all training materials, work books for distance learning, assessment and verification costs and administration costs. Where the course is residential then the costs of all food and accommodation are included. On one-day courses refreshments for the day are included.

In the event of a learner requiring to attend for reassessment then a fee of £25.00 + vat per element is charged.

Transport costs to and from courses are not included in the fees.

Cancellation

Diploma Courses

Cancellation up to 2 weeks of the start of the residential course

All original Distance learning materials must be returned and 50% of the course fee is applied.

Cancellation less than 2 weeks of the start of the residential course

100% fee will apply.

A £35+ vat administrative fee will be added for postponement to another course.

One day training courses

 Cancellation up to 2 weeks before course

50% of the course fee will apply.

Cancellation of less than 2 weeks before course

100% of the course fee will apply.

CCL reserves the right to consider each case on its own merit for cancellation and will take into account the reason for the cancellation. They will consider circumstances where a legal requirement restricts attendance, such as jury service or a court appearance (proof in the form of documentation will be required). Postponement may also be considered where a learner or close relative (parent, child, or sibling) has suffered a serious illness or accident (a medical confirmation document will be required) or in the instance of death of a close relative (parent, child or sibling). Each case will be considered separately. This could mean a postponement to a later course and can only be considered for one occasion.