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Complaints Policy

Civil Ceremonies Ltd is committed to providing a quality service for customers and we work in an open and accountable way to build trust and respect in our organisation. One of the ways in which we can continue to improve our service is by listening and responding to the views of customers. By responding positively to complaints we will put any mistakes right.

Therefore we aim to ensure:

  • That making a complaint is as easy as it can be
  • That we treat any complaint extremely seriously
  • That we deal with complaints politely, as quickly as possible and in confidence
  • That we will respond in the right way, whether that is with an apology, explanation or information and/or information on changes we have implemented to ensure any mistake does not happen again.
  • That we learn from any complaints and use them to review and improve our services

A complaint is when a customer tells us they are not happy about the service we have provided or are providing. It can be about anything at all and could be about:

  • If we do not deliver a service on time
  • If we give the wrong information
  • If we give a poor quality service
  • If there is a problem with a member of staff

In order to make a complaint customers should contact:

Anne Barber, Managing Director of Civil Ceremonies Ltd, in any of the ways listed below:

In writing to:  Civil Ceremonies Ltd, Unit 1, 186a Station Road, Burton Latimer, Kettering. Northants NN15 5NT


By phone 01480 276080 or by email ku.oc.seinomereclivic@enna or in person at the address above.


We will acknowledge your complaint within 2 working days and guarantee that your complaint will be fully investigated and a response issued within 10 working days.

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    Call us on 01480 276080

    or email ku.oc.seinomereclivic@ofni

      Checking Celebrant Availability

      If you would like one of our Celebrants to conduct your ceremony, please send us the following details so that we can check availability:

      * Required

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      or email ku.oc.seinomereclivic@ofni

        Training Enquiries

        Please provide your details and we will respond to you as soon as possible

        Please note the Level 4 course is for practising celebrants only.

        * Required

        Call us on 01480 276080

        or email ku.oc.seinomereclivic@ofni

        IT Skills you will need both during your training and working as a celebrant

        Do you have the following skills:

        1. Ability in creating, naming, using, saving and retrieving files and folders.
        2. Familiarity with using your version of Word (or similar software).
        3. Understanding of toolbars and icons.
        4. Ability to copy and paste sections of text.
        5. An understanding of ‘track changes’ and how to use this function.
        6. Ability to bold, underline and italicise text.
        7. Be able to change font type, size and colour.
        8. Ability to centre text in the middle of a page and right and left justify it.
        9. Be able to alter line spacing in a document and insert a page break.
        10. Be able to use the undo and redo functions.
        11. Understand how the tab key works.
        12. Ability to use headers and footers, bullet points and numbering
        13. Understanding of the difference between ‘Save’ and ‘Save As’.

        If you said ‘yes’ to all of the above then you have good basic skills.

        If you have answered ‘no’ to any of the above then you will need to improve your basic skills before starting the course. This can be done in a few hours by using one or more of the free online tutorials available on the internet.